Account Set Up – CleverStuff

Need help? Give us a call on 1300 552 500

Account Set Up

Registration Terms

These are the terms and conditions for: Account Holders - ChildCare Centres, Pre-Schools, Kindergartens, Long Day Care Centres, Before & After School Care, Schools & Educational Outlets

Account

You must have an ABN (Australian Business Number) to be able to order from this website with a purchase order. Account holders must pay for their orders 14 days from date of invoice. Other customers may be required to make payment in the form of credit card prior to delivery of goods, for more information regarding upfront payments please contact the CleverStuff Crew on 1300 552 500.

Customers must register for a login to purchase from this website. To register please click on the Registration Form under the Child Care Centre tab, and follow the prompts.  Please refer to our Privacy Policy for further information about how we use your personal information. Once activated, your login details will be sent to the email address specified upon registration.

When Paying By Credit Card

If paying by a credit card, your card will be charged when your order is placed.  We recommend you select items that are in stock when ordering online as out of stock items will be placed on back order (usually if it's on the website it's in stock - but we all know technology can play tricks on us, so if you would like confirmation please get in touch).

Back Orders

In the event of a back order, your invoice will indicate that an item is out of stock and it will be sent to you freight free when it returns to stock with CleverStuff.  CleverStuff reserves the right to cancel all back orders.

Order online

It’s pretty easy to order and pay securely with your credit card. We have a completely secure payment  system, and never keep customer credit card details, so you can never be compromised.

  1. Choose your products. Add them to your Cart. (press ‘add to cart button’)
  2. Continue Shopping. When you’ve finished shopping click 'My Cart' in the top right hand corner. 
  3. Checkout.
  4. Enter Credit Card details.
  5. You will receive an order number and a confirmation of your order details.
  6. Keep your username & password handy and be sure to visit us again!

Fax your order

  1. Complete a CleverStuff Educational Supplies order form
  2. Use the product codes, descriptions and prices provided on this website.
  3. Calculate your order sub-total plus the delivery charge and add 10% for GST.
  4. Enter Credit Card details (or phone for alternative payment arrangements or to receive a Purchase Order number)
  5. Fax to 02 8582 8894
  6. Please don’t mail confirmation of your faxed order. Only the fax copy is required.

Mail your order

  1. Complete an CleverStuff Educational Supplies order form
  2. Use the product codes, descriptions and prices provided on this website.
  3. Calculate your order sub-total plus the delivery charge and add 10% for GST if you are using a catalog.
  4. Complete payment details on order form or enclose Cheque or Money Order with this order form when mailed.
  5. Post to:
    CleverStuff Educational Supplies
    Unit 26, 9-12 Lambridge Place
    Penrith, NSW 2750

Phone your order

  1. Call 1300 552 500 any time between 9.00am and 5.00pm EST. There is a message bank on this number and we will contact you within 24 hours if we are not available at the time of your call.
  2. Pay by either credit card, or arrange alternative payment methods (send a chq/money order).

Email your order

You can email your order to sales@cleverstuff.com.au. Please ensure you list product codes, descriptions, prices, delivery charge and be sure to add 10% GST.

All payment, delivery and contact details need to be included.

Prices/GST

Prices are current at the time of publication and are subject to change without notice. All prices in this website include GST. If your business is registered for GST, the GST amount on your invoice can be claimed with your BAS (Business Activity Statement).  

Freight

Freight charges may apply depending on size, weight and destination of order. While CleverStuff aims to have your order delivered as soon as possible, please allow up to 7 days for delivery.

Damage/Returns

Please inspect all goods upon delivery for possible damage during transit. CleverStuff aims to provide high quality merchandise at all times. However, if an item is faulty or damaged, please notify customer service within 7 days or receiving your goods.

All returns must be authorised by CleverStuff, who will advise the best method of return and freight liability.

Any goods returned without authorisation will not be credited and may incur additional freight charges.

All returns must be accompanied by invoice details and your authorisation number. For all Credits and Returns please call: 1300 552 500

Product Changes/Out Of Stock

As products are subject to design/colour changes at any time, CleverStuff reserves the right to supply the current available item.Occasionally some individual items in a Set will be out of stock. CleverStuff may substitute appropriate items within reason to complete your order.

Copyright

No part of this publication may be reproduced in any form without the permission of CleverStuff Educational Toys Pty Ltd.

Customer Service

Can we help? For questions on your order or for product information call 1300 552 500.

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