FAQ

Oh no! The product I like says Out of Stock! What can I do?

Contact us! Sometimes things sell out, but we either have an order on the way or can easily get it again for you! Sometimes we can't, but we will always try. So please give us a call so we can be sure to look for you. 

How much is delivery?

Orders over $150, that don't fall into our 'Big & Bulky' bracket are FREE! 

If the item states in the product description that it is big and bulky (usually these are items that you would look at and go, 'wow, that is a big and/or bulky item') PLEASE be a good sport and select the big and bulky option at check out. We will call you if you select free shipping because unfortunately it is an item that has excess shipping fees. 

We have tried to make delivery as easy and affordable as possible, so we have introduced a new system that will calculate the size and destination of your parcel in order to give you the best possible price. We use a number of different courier services, in order to be able to offer the most competitive rate. 

If you are an international customer please contact us as there are variety of options in regards to how we ship to you - with a range of shipping fees. Contact us with what you are looking to order and we can pack it up and give you the options for shipping so you can decide which option suits you best. 

If in doubt please contact us by clicking on the Contact Us button in the bottom right hand corner and we will be in touch as soon as possible. 

I can't add something to my cart! What's going on?

There are a few reasons you might not be able to add something to your cart. It's possible we are out of stock. Sometimes this can happen if two people are shopping for the same thing at the same time. Another reason could be that you are trying to order more than we have in stock - if this is the case you should see a little message that says 'You can only add X of this product to your cart.' 

I have a discount code - how do I use it? 

When you get to checkout you have a chance to review all your selections. In the box below your choices you can include any special instructions for the warehouse crew. This is the place for things like 'please leave order at front door' or 'can I please have a red thinking putty' or 'CleverStuff Rocks!'. Then click continue. On the next screen there is the place to enter in your discount code on the right hand side of the page. It will recalculate the order value for you. Select your shipping to the left and then proceed to payment. If you have any problems please feel free to get in touch with us so we can help you out! 

How will I know my order has been sent?

We pick and pack your order as soon as possible! If you have placed an order before our courier pick up arrives we usually get it out on the same day (courier collection occurs at varying times depending which service we use) - unless you opt to pay by bank deposit, then it will be shipped as soon as payment has settled into the CleverStuff account. We use a number of different carriers to deliver orders. The carrier used depends on the size and destination of your order. If there are any delays we will contact you as soon as possible. 

Do you post Internationally?

Yes, we can deliver overseas but we will quote on the postage cost after ordering. Please contact us before placing your order.

I live overseas, can I purchase gifts for delivery to my family in Australia?

Yes - you can use your credit card to make your purchase and have the gifts delivered to Australian addresses.

Can the billing and delivery address differ?

Yes - at checkout you have the option of including a separate billing address and delivery address.

Can you send purchases to multiple delivery addresses in Australia?

Yes - however you will need to put the orders through as separate orders.

If my purchase is a gift will the recipient know how much I spent on them?

Please be sure to include a note in the comment section (the page before you pay for your purchase) so we can be sure to remove all price tags and the tax invoice is emailed directly to the email address you registered with us instead of being included. If you miss this box please call us on 1300 552 500 as soon as possible so we can try and remove any invoices before it gets shipped. 

I've changed my mind - what is your returns policy?

We have a no fuss returns policy. If you are not happy with your purchase for any reason you can return it to us within 30 days of the date of purchase for a full refund of the purchase price (no refund on postage). Please ensure all items are returned in the original packaging. You are responsible for the postage costs of returning the item to us.

My order was damaged during transit - what should I do?

Tell us! We check our products before dispatch to make sure they are not damaged. We also take great care to wrap them carefully. If however, damage occurs during the delivery process please contact us for a replacement or refund.

How can I search for just the right thing?

You can search for items in several ways. The most common is by category - we've tried to make these easy to follow. You can also search by keyword or price. Or better yet, give us a call! Sometimes we can help you work out the perfect item for your loved ones! 

Help - I have no idea what to buy!

We've tried to make gift selection as easy as possible with our birthday ideas. Lots of products to choose from, so we know it can be difficult! If you're still stuck then email or call us and we'd be glad to make suggestions.

How can I pay for my purchase?

We offer secure payment through eWay (our credit card gateway) or PayPal. We also offer a direct deposit through our bank facility, and take cheques. We now also have LayBuy available (we hold the stock until payment is completed) and AfterPay (we ship the stock and you continue to pay it off via AfterPay). Please contact us for these options - but if you place an order you'll receive an email with our details to make it quicker for your purchase to be shipped out. Orders will not be shipped until payment is received. 

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