FAQ

When will my order be shipped?

If you order before 2pm we strive to dispatch it SAME DAY - unless your order includes pre ordered items (see below)! All orders are processed as quickly as possible on business days. You will receive an email once your order is shipped with all tracking information included. 

I wasn't home at time of delivery - what can I do?

If you were not home at the time the parcel was attempted to be delivered you can contact the courier to arrange a re-delivery or find out the collection point if it has been left for you. 

If your order does not get collected or a re-delivery is not arranged in a timely manner, your order may be returned to us. If you would like the order resent to you there is a $9.95 delivery fee for any subsequent shipping on the same order. If you would prefer to cancel your order that can be arranged, less the shipping costs. 

I want a pre-order product - what happens with my order?

If your order includes PRE-ORDER items we will hold your order until all items are available for shipping - this is usually within 7 days. We DO NOT drop ship any items. Pre-order is available for items that are on order with our suppliers to allow you to save on shipping if you're happy to wait a few extra days before dispatch. 

I have a discount code - how do I use it? 

At checkout there is a place to enter in your discount code on the right hand side of the page if on desktop, or if you're on a mobile, it's in the drop down menu at the top of the page. It will recalculate the order value for you. Select your shipping and then proceed to payment.

If you have any problems please feel free to get in touch with us so we can help you out as code can not be applied after an order is proceesed! 

Oh no! The product I like says Out of Stock! What can I do?

Contact us! Sometimes things sell out, but we either have an order on the way or can easily get it again for you! Sometimes we can't, but we will always try. So please give us a call so we can be sure to look for you.  

I live overseas, can I purchase gifts for delivery to my family in Australia?

Yes - you can use your credit card to make your purchase and have the gifts delivered to Australian addresses.

If my purchase is a gift will the recipient know how much I spent on them?

Please be sure to include a note in the comment section (the page before you pay for your purchase) so we can be sure to remove all price tags and the tax invoice is emailed directly to the email address you registered with us instead of being included. If you miss this box please call us on 1300 552 500 as soon as possible so we can try and remove any invoices before it gets shipped. 

I've changed my mind - what is your returns policy?

We have a no fuss returns policy. If you are not happy with your purchase for any reason you can return it to us within 30 days of the date of purchase for a full refund of the purchase price (no refund on postage). Please ensure all items are returned in the original packaging. You are responsible for the postage costs of returning the item to us. You can read our full returns information HERE

My order has a arrived but there is a problem - what should I do?

Tell us! We check our products before dispatch to make sure they are not damaged. We also take great care to wrap them carefully. If however, damage occurs during the delivery process please contact us for a replacement or refund.

Help - I have no idea what to buy!

We've tried to make gift selection as easy as possible with our birthday ideas. Lots of products to choose from, so we know it can be difficult! If you're still stuck then email or call us on 1300552500 and we'd be glad to make suggestions.

How can I pay for my purchase?

We offer secure payment through Shopify Payments or PayPal. We also have AfterPay and ZipPay as our two play now, pay later options.

How much is delivery?

Orders over $150 are FREE (excluding bulky orders).  

We have tried to make delivery as easy and affordable as possible, so we have introduced a new system that will calculate the size and destination of your parcel in order to give you the best possible price. We use a number of different courier services, in order to be able to offer the most competitive rate. 

For full delivery information - check HERE

Where are your toys made?

We are retailers of a huge range of international brands. Each of these brands distribute their toys globally and the country of manufacture varies from brand to brand. We stock toys made in China, Indonesia, Thailand, PRC and many more. We do not manufacture any of our toys. If you would like to know where a particular product is made, please reach out and we can assist further. 

Are your toys made with child safe materials?

Of course! All our toys are international brands, and they ALL meet Australian standards, which means that they do not use any toxic paints or finishes. Please follow safety guidelines to ensure safe play.