CleverStuff Educational Supplies is the sole owner of the information collected at http://www.cleverstuff.com.au
Information is collected at various points on our web site.
In order to use all of the services provided users have to become members and complete the required Login and Registration Forms, supplying personal information.
Type of Information collected:
Contact information such as name, address, telephone numbers and email address are collected and stored. When users sign up and use a credit card, the credit card details are not stored. The details are transmitted electronically and discarded.
Mighty Monkeys Pty Ltd t/a CleverStuff Educational Toys will not publish or display members’ contact or financial information. Further, CleverStuff Educational Toys will NOT provide a third party with contact details, including email addresses, at any time.
CleverStuff Educational Toys customers will be contacted directly by CleverStuff Educational Toys for a variety of service and/or marketing reasons. Such communication will include but is not limited to: Special Offers and Updates, Newsletter, Service Announcements and the like.
Such contact will be via normal email. It is the responsibility of member to ensure that personal contact information, particularly the email address is kept current and valid.
This web site takes every reasonable precaution to ensure privacy and to protect members information, particularly contact information and financial information. Where sensitive information such as financial information is requested (eg credit card details) , that information is encrypted and protected to the highest industry standard in common use – SSL.
We also do everything reasonable possible to protect members information in the off-line environment. Only senior and trusted employees ever get to see members sensitive information on an “as needs” basis in order to complete a particular task.
Whilst every effort is made by CleverStuff Educational Toys to ensure our goods and services conform to the highest standards of quality, we recognise that sometimes problems may occur. If there is a problem with your delivery we need to correct it as quickly as possible to save you any further inconvenience.
If you choose to cancel an order, CleverStuff Educational Toys reserves the right to charge a 10% restocking fee that will be deducted from any refund amount.
CleverStuff Educational Toys is under no obligation to accept goods for return (i.e. warranty, replacement or credit claim) and may refuse to at our discretion and without reason.
So that your request for return may be handled as efficiently as possible, we ask that you adhere to the following procedures at all times.
What you must do
It is your responsibility to check the delivery (if applicable) before signing for delivery. Any discrepancy in the number of cartons received must be noted on the consignment there. The name of the person receiving the goods must be clearly legible at all times.
It is your responsibility to check the goods to the invoice within 72 hours of delivery.
Delicate items, must be inspected upon arrival to ensure they are intact.
Any discrepancy, breakage, damage etc. must be notified to CleverStuff Educational Toys by phone, e-mail, or fax within 72 hours of receipt, quoting invoice number, goods code, date and reason. Failure to do so may result in the claim not being recognized.
Goods for Return
If CleverStuff Educational Toys agrees to accept goods, pursuant to the above paragraph/s, we may request that all freight/handling charges be paid for by you. You agree that approval or rejection for warranty claim, replacement or credit, can only be finalized once returned to CleverStuff Educational Toys for assessment.
The following reasons are not valid
Goods rendered un-saleable due to price marking and soiling of packaging or contents, within your premises or vehicle/s, other than a fault in manufacture.
Overstocking or deleting of goods.
Goods received and held for more them three days before claim request notification.
Unpackaged goods that left our warehouse with packaging.
Goods not accompanied by a proof of purchase.
Claims for damages or breakages on consignments that are sent with Australia Post or where freight insurance is not requested, or by your own freight carrier.
Goods purchased by you from CleverStuff Educational Toys over three months prior may be refused for claim.
Where goods carry a manufactures guarantee or warrantee, the distributor, CleverStuff Educational Toys, will honor the claim under warranty only in accordance to the conditions of the said warranty or guarantee.
The warranty or guarantee is limited to repair in the first instance. Where repair is not possible, replacement is offered or, at our discretion, a credit to the buyer for the purchase price.
All claims under warranty or guarantee against material and/or manufacturing defects must be substantiated with the warranty card (where applicable), completed by the retailer and supported with proof of purchase.
The buyer will assume all responsibility for freight/handling or mailing charges to and from CleverStuff Educational Toys
CleverStuff Educational Toys reserves the right to accept or deny any claim under warranty until the item is inspected by us.
Exclusions to a Warranty Claim
a) Installation error, and/or causing operational faults. b) Misuse, abuse, lack of maintenance, negligence to and/or accident. c) Modifications of any kind, including but not limited to the removal of the electrical plug and/or damage or alteration to the electrical cable. d) Consumer materials and moveable parts which are subject to wear and tear. f) Parts that must be periodically replaced for normal maintenance of the good/s i.e. filter media e.g. sponge, cartridge, carbon etc.
Under no circumstances will loss or damage to property, physical injury, or financial loss be entertained.
Any repairs outside the warranty period (and only where possible) will be carried out at cost. This will require acceptance by you, in writing, prior to the item being repaired. The repair charge must be pre-paid prior to repair of goods and their return.
Whilst all care is taken, CleverStuff Educational Toys does not accept liability for any negligence we may have caused.
All goods must be used in strict accordance with the operating instructions.
Pricing R.R.P and G.S.T All prices are subject to change without notice. Our price list should be used as a guide only. Prices are quoted before freight/handling, and charges are inclusive of 10% G.S.T. All goods are subject to Australian G.S.T regulation. Recommended retail prices are quoted as G.S.T. inclusive.
Order acceptance and/or refusal. We may accept or decline, in whole or in part, an order from you. We may amend quantities ordered. We may substitute goods of a similar price and nature if agreed to, by you. Once an order is placed with us, it becomes binding from the moment we receive it, if cancelled due to "change of mind" a credit note will be issued for the amount of the order. Where orders include items that have been ordered in specifically for that order no cancellation of the order is possible. We accept no responsibility for orders placed or queries made by person/s that mislead us to believe they act on your behalf. If you choose to cancel an order after payment has been processed, CleverStuff Educational Toys may charge a 10% restocking fee.
Payment & credit terms. All invoices are payable prior to their dispatch from CleverStuff Educational Toys. Any approval by us to grant credit terms will be notified in writing to the applicant and must be strictly adhered to as per the terms granted.
Your liability. You are liable to us for all goods charged to your account, until paid for in full.
Ownership of goods. Ownership of goods passes to you at the time of payment. We remain the owner of all goods covered by an invoice until you have paid in full the invoice value of those goods.
Payment methods. The applicant acknowledges that CleverStuff Educational Supplies Pty Ltd accepts payments by means of: Credit Card (visa, MasterCard), Cheque, or Direct Deposit. Credit card (visa, MasterCard) – All credit card payments are processed immediately and upon approval goods are shipped. All payment is to be made within 14 day of invoice date.
Default account. We may re-take possession of any goods or associated charges, not paid for in full, by entering the applicants premises or vehicle/s without liability for trespass or any resulting damage. This includes those premises or vehicle/s of an associated company or agent where the goods are stored or displayed and where we believe there are reasonable grounds to expect that we may find goods in whole or in part, within. We may keep or re-sell these re-possessed goods at our discretion. If the applicant has sold or no longer possesses the goods and does not present payment on request from the supplier, we may take action against the applicant.
Debt recovery, expenses and disbursements. You agree to pay all costs, commissions, and legal expenses whatsoever arising from the collection of any overdue monies. Such interest, costs and commissions and legal expenses may be recovered as a liquidated debt
Reversal of discounts. Any discounts granted prior to payment may be revoked if payment is not received in full by the due date.
Delivery of goods. A freight and handling fee is charged on invoice and is G.S.T applicable. The freight and handling fee may be changed without notice. The current fee/s chargeable may be confirmed with our office.
Return of goods. CleverStuff Educational Toys is under no obligation to accept goods for return i.e. under warranty, replacement or credit claim, and may refuse to at our discretion and without reason. All goods and invoices must be checked on arrival. All shortages, incorrect or damaged goods, must be notified to us within 72 hours of receipt, otherwise claims will not be recognized. No claim for loss or damage will be entertained where the carrier was your own carrier, Australia post, or freight insurance was not requested by you. All freight/handling charges will be on account of the buyer unless otherwise waived by us. Where goods carry a manufacturer’s guarantee or warranty, the distributor, CleverStuff Educational Supplies Pty Ltd, will honor the claim under warranty only in accordance to the conditions of the said warranty or guarantee. The warranty or guarantee is limited to the repair in the first instance. Where repair is not possible, replacement is offered or, at our discretion, a credit to the buyer for the purchase price. All freight/handling charges will be on account of the buyer. Under no circumstances will loss of or damage to property, physical injury, or financial loss be entertained. All returned goods must be accompanied with proof of purchase, and the original packaging before any claim will be entertained.